Shipping information

 

When you place an order online you will receive an order confirmation email and we will then aim to send out your cheese within 1 - 5 working days. 

Please scroll to the bottom of your order confirmation email and carefully check your address and postcode to make sure they're correct.

We generally dispatch our orders on Wednesday for delivery on Thursday/Friday each week via a next day delivery service with DHL. You will receive a shipping confirmation email from us once your order has been dispatched. You will also receive an email from DHL to let you know that they have your parcel and it's on the way! 

DHL will then send you another email with a delivery timeframe window when your parcel is loaded onto a van.

We ask that you please choose a delivery address where someone will be able to accept your parcel.

Once you have your delivery date please then be prepared to be home to receive your parcel as rescheduling your delivery may result in delays.

If you are not able to be home to receive your delivery then you do have the option via the DHL tracking portal to select ‘deliver to safe space’ or ‘deliver to neighbour’ however please ensure that the safe space is specified and/or the neighbour is in and aware of your delivery as we cannot be responsible for lost, stolen or undelivered and therefore returned parcels.

Please note DHL save your preference settings so if you have ever previously selected 'deliver to neighbour' or 'leave in safe place' then that is the delivery instruction that DHL will follow for all subsequent deliveries. If you are not sure if you have done this then PLEASE CHECK! We cannot be responsible for lost parcels as a result of DHL following protocol... even if you can't recall ever uploading it!

If you do not have a kindly neighbour or safespace to receive your delivery then we recommend arranging to have your parcel sent to a local Service Point where you will be able to collect at your convenience.

Please take the time to read the above so that you feel prepared and together we can succeed in getting you your cheese! We also ask that you understand that we are a small business and that failing to prepare to receive your order may result in disappointment as we...

... cannot be held responsible for any delays due to incorrect shipping information. 

... cannot offer refunds or replacements for orders that are not delivered due to no-one being present to receive.

... cannot offer refunds or replacements for orders that have been intentionally delayed and rescheduled for customer convenience 

... cannot be responsible for issues with the quality of your cheese if any of the above has been the case.

We also cannot offer refunds or replacements for orders that are stolen from doorsteps.

GENERAL SHIPPING FEES

Minimum online order amount is £20

Free Shipping for orders over £60 (UK mainland only, not applicable to areas with additional shipping fees)

Orders for UK mainland (excluding areas with additional shipping fees as per below) are sent via DHL next day delivery service at a rate of £4.99

We are aware that the following delivery charges are high and this is unfortunately due to the extra charges from DHL for these locations. 

We are constantly looking to improve on these options and hope to make headway with this during 2025. 

For now... it may be helpful to know that our cheese freezes really well so it may be helpful to place a bigger order to replenish supplies and hopefully having a plentiful supply of cheese may make the delivery fees a more palatable option!

Orders for Northern Ireland are sent via a DHL 48hr service and have a separate shipping cost of £11.99

We are able to dispatch to the following Scottish Highlands and Island postcodes via a DHL 48hr Service with a separate shipping cost of £14.50
AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-50

Unfortunately due to the DHL depot in Inverness closing we are no longer able to post to certain Scottish postcodes as the minimum courier time for some locations is 72 hours. We are actively on the hunt for an Inverness Stockist / Wholesale Supplier in the hope to be able to remedy this as we know you need good vegan cheese!!

LOCAL COLLECTION

If you are local to Weston Super Mare then you can collect your order from us! Simply select ‘Local Pick Up’ as your delivery option at checkout. 

We'll then be in touch via email to arrange a good time to come by! 

Generally we are able to offer the following weekly collection times:

Mon 2pm - 4pm

Tues 10am - 4pm

Wed 2pm - 4pm

Thurs 10am - 4pm

Fri 10am - 4pm

You'll find us at:

Main Reception

The Food Works SW                 

Whirlwind Road                                    

Weston Super Mare                             

Any questions or concerns please email hello@thekindaco.com and one of our Team will support you from there.